Refund Policy

Effective Date: May 2026

Avebo

Effective Date: May 2026

Last Updated: May 2026

Avebo operates an escrow-based payment system designed to protect Buyers. Payment is held securely until a Buyer confirms Order completion. This policy outlines when refunds are available and how they are processed.

By placing an Order on Avebo, you agree to this Refund Policy in its entirety.

All payments are held in escrow upon Order confirmation. Funds are not released to the Seller until:

  • The Buyer confirms Order completion, or
  • The 24-hour auto-completion window expires without a dispute being raised

This system ensures Buyers have recourse before payment is finalised.

You are eligible for a full refund in the following circumstances:

If a Seller does not accept your Order within the designated acceptance window, your payment is automatically refunded in full.

If a Seller accepts your Order but fails to deliver the service within the agreed timeframe and does not communicate a valid reason, you are eligible for a full refund after the dispute process is completed.

If the delivered service materially differs from what was described in the listing and you raise a dispute within the 24-hour window, you may be eligible for a full or partial refund at Avebo's discretion following dispute investigation.

If a Seller's account is permanently banned while your Order is active, you are automatically eligible for a full refund. These refunds are processed by Avebo as a priority.

If a payment is processed in error due to a technical fault on our Platform, a full refund will be issued.

Partial refunds may be issued in the following circumstances:

  • The service was partially delivered and both parties agree on a partial settlement
  • A dispute investigation determines partial delivery occurred
  • Avebo, at its sole discretion, determines a partial refund is fair based on the circumstances

The percentage of a partial refund is determined by Avebo following dispute investigation and is final.

Refunds will not be issued in the following circumstances:

Once a Buyer confirms Order completion, the transaction is final and no refund will be issued regardless of subsequent dissatisfaction.

If the 24-hour window expires without the Buyer raising a dispute, the Order is automatically completed and no refund will be issued.

Refunds are not available for change of mind after an Order has been accepted by a Seller.

Avebo does not issue refunds for consequences resulting from third-party platform actions, including but not limited to account suspensions, bans, or penalties imposed by game publishers or any other third-party platform. Buyers acknowledge that such risks exist and accept them when placing an Order.

If a service could not be delivered because the Buyer provided incorrect account credentials or information, no refund will be issued.

Users who have violated Avebo's Terms and Conditions are not eligible for refunds related to the circumstances of the violation.

Do not confirm Order completion if you are unsatisfied. Within the 24-hour window after a Seller marks an Order complete, click "Raise Dispute" on your Order page and provide a reason.

Avebo will review the dispute including Order communications, progress updates, and any evidence provided by both parties. Investigation typically takes 48–72 hours.

Avebo will issue a decision — full refund, partial refund, or release to Seller. This decision is binding as per the Dispute Policy.

Approved refunds are processed within 5–10 business days depending on your payment method and bank. Avebo is not responsible for delays caused by payment processors or banks.

Refunds are issued to the original payment method used for the transaction. We cannot issue refunds to a different payment method than the one originally used.

Platform commission is non-refundable in cases where a service was delivered and the refund is due to dissatisfaction rather than non-delivery. In cases of full refund due to Seller non-delivery or technical error, the full amount including commission is refunded to the Buyer.

If you disagree with a refund decision, you may escalate through the dispute process as outlined in the Dispute Policy. Refund decisions made after escalation are final.

Submitting false or exaggerated claims to obtain refunds constitutes fraud and will result in immediate account suspension, recovery of any fraudulently obtained refunds, and potential reporting to relevant authorities.

Avebo reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or a prominent notice on the Platform. Your continued use of the Platform constitutes acceptance of the updated policy.

For refund-related questions, contact us at:

Email: support@avebo.shop

Website: avebo.shop

*Avebo — avebo.shop*