Privacy Policy

Effective Date: May 2026

Avebo

Effective Date: May 2026

Last Updated: May 2026

Avebo ("Platform", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use avebo.shop.

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, do not use the Platform.

  • Account information — name, display name, email address, username, password, country
  • Profile information — bio, Discord username, profile details
  • Seller application information — gaming credentials, rank proofs, identity verification details
  • Payment information — billing details processed by our third-party payment processors (we do not store full card details)
  • Communications — messages sent through the Platform's chat system, support tickets, inbox messages
  • Order information — service requests, order details, account credentials shared with Sellers for service delivery
  • Usage data — pages visited, features used, time spent on the Platform
  • Device information — IP address, browser type, operating system, device identifiers
  • Cookies and tracking — session cookies, analytics cookies (see Section 7)
  • Log data — server logs, error reports, performance data
  • Authentication providers — if you sign up via a third-party authentication service, we receive basic profile information from that provider
  • Payment processors — transaction confirmations and payment status from our payment processing partners

We use your information for the following purposes:

  • Account management — creating, maintaining, and securing your account
  • Service delivery — facilitating transactions between Buyers and Sellers
  • Communication — sending transactional emails, order updates, Platform notifications, and support responses
  • Verification — verifying Seller identities and credentials during the application process
  • Safety and security — detecting fraud, preventing abuse, and enforcing our Terms
  • Platform improvement — analysing usage patterns to improve features and user experience
  • Legal compliance — meeting our obligations under applicable laws and regulations
  • Dispute resolution — using transaction and communication records to resolve disputes

We do not sell your personal information. We share your information only in the following circumstances:

When an Order is confirmed, we share necessary information between Buyer and Seller to facilitate service delivery. This includes Buyer-provided account credentials and Seller contact information.

We share information with trusted third-party service providers who assist in operating the Platform, including:

  • Payment processors (for transaction processing)
  • Authentication providers (for account security)
  • Cloud hosting providers (for data storage)
  • Analytics providers (for Platform improvement)
  • Email service providers (for transactional communications)

All service providers are contractually required to protect your information and use it only for the purposes we specify.

We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Avebo, our users, or the public.

If Avebo is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will notify you of any such change and your continued use of the Platform constitutes acceptance.

We may share your information for any other purpose with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide services. We also retain information as necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymise your personal information within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Information shared in Order communications and transaction records may be retained for up to 7 years for financial record-keeping purposes.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (HTTPS/TLS)
  • Encrypted storage of sensitive data
  • Access controls limiting who can view personal information
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and you use the Platform at your own risk.

We use cookies and similar tracking technologies to enhance your experience on the Platform.

  • Essential cookies — required for the Platform to function (session management, authentication)
  • Analytics cookies — help us understand how users interact with the Platform (via Umami Analytics and Microsoft Clarity)
  • Preference cookies — remember your settings and preferences

We use Umami Analytics (privacy-focused, no cross-site tracking) and Microsoft Clarity (session recordings and heatmaps) to understand Platform usage. These tools help us improve the user experience.

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

Depending on your location, you may have the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you
  • Correction — request correction of inaccurate information
  • Deletion — request deletion of your personal information (subject to legal retention requirements)
  • Portability — request your data in a structured, machine-readable format
  • Objection — object to certain types of processing
  • Withdrawal of consent — withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@avebo.shop. We will respond within 30 days.

Avebo is operated from India. If you access the Platform from outside India, your information may be transferred to and processed in India. By using the Platform, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information during any international transfer.

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, contact us at privacy@avebo.shop.

As part of the Seller verification process, we collect identity verification information. This information is:

  • Stored securely with restricted access
  • Used only for verification purposes
  • Never shared publicly
  • Retained for the duration of the Seller's account and for a period after account closure for fraud prevention purposes

Identity hashes of permanently banned Sellers are retained in our system to prevent re-registration. This is a security measure and does not constitute storing raw identity documents beyond the verification period.

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Privacy Policy.

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@avebo.shop

Website: avebo.shop

*Avebo — avebo.shop*